Cancellation Policy

Cancellation Policy – Jalaram Umang Tea

At Jalaram Umang Tea, we strive to provide a smooth and transparent shopping experience for our customers. This Cancellation Policy outlines how you can track, modify, or cancel your orders placed on our website www.jalaramumangtea.com.

1. Order Status and Tracking

Customers can easily check the status of their orders through the website.

For Registered Users

If you have created an account on our website, you can check your order status by following these steps:

  1. Log in to your account.
  2. Click on “My Account”.
  3. Select “Orders” or “My Orders”.
  4. You will be able to view all your recent and previous orders.
  5. Click on the Order ID to view detailed information about the order.

For Guest Users

If you placed an order without creating an account, you can track your order by:

  1. Clicking on the “Track Order” option on the website.
  2. Entering your Order ID and Email Address.
  3. Clicking the Track button to view your order details.

2. Order Cancellation

Orders can be cancelled before they are shipped from our warehouse.

If you wish to cancel your order, please contact us immediately with your Order ID and registered email address.

Once the order has been processed or shipped, cancellation requests may not be accepted.

Jalaram Umang Tea reserves the right to cancel any order due to:

  • Incorrect pricing or product information
  • Payment failure
  • Suspicious or fraudulent transactions
  • Product unavailability

In such cases, the customer will be notified and any payment made will be refunded according to our refund policy.

3. Delay in Delivery

We make every effort to ship orders within the promised time frame. However, in rare situations, delivery may be delayed due to:

  • Courier partner delays
  • Weather conditions
  • Logistics disruptions
  • High demand during peak seasons

If any delay occurs, we will notify you through email or phone with updated delivery information.

Customers can also check their order status through the My Account section.

4. Packaging of Products

All products from Jalaram Umang Tea are carefully packed to ensure they reach customers safely and in perfect condition.

Our packaging process is designed to protect the product from damage during handling and transportation.

5. Open or Tampered Packages

If you receive a package that appears opened, damaged, or tampered with, please do not accept the delivery.

Kindly report the issue immediately by contacting us through email or phone with order details and photos of the package.

6. Free Shipping Policy

Jalaram Umang Tea offers free shipping on orders above ₹499.

For orders below ₹499, a shipping charge of ₹60 may apply.

Please note:

  • If items from an order are cancelled and the remaining order value falls below ₹499, the order may no longer qualify for free shipping.
  • Shipping charges may apply depending on product availability or special delivery requirements.
  • We reserve the right to modify or discontinue the free shipping offer at any time.

7. Address Changes

If you need to update the shipping address after placing an order, please contact us immediately.

Address changes may not be possible once the order has been shipped. In such cases, delivery timelines may also be affected.

8. Product Image Disclaimer

Images displayed on the website are for illustrative and creative representation purposes only.

The actual product packaging, color, or design may slightly vary from the images shown on the website.

9. Contact Us

For any queries related to orders, cancellation requests, or delivery issues, please contact us:

Jalaram Umang Tea

📍 Address:
Chattri Compound, Near 3rd HP Petrol Pump
Ramwadi, Dahanu Road (E)
Palghar, Maharashtra – 401602
India

📞 Phone: +91 9991313132
📧 Email: jalaramumangtea@gmail.com